FAQs

How do I make a purchase?

Purchasing from PENGALLAN is easy:

Find what you’re looking for by browsing through items found in the Slim-Fit Boxers, Serious Sock, Leather Genius Gloves, or Vintage & Designer Eyewear links. You can filter each category on available sizes, colors, style, brand, and material.

Once you have found an item, select your size and use the 'ADD TO CART' button underneath.

Review the items in your cart by selecting the ‘CART' link at the top of the page. You can add products to your Wish List or use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.

Click on the ‘CHECKOUT' to complete your order.

 

Do I need an account to place an order?

You don't need an account to complete a purchase. However, if you register with us and you will be able to enjoy the following benefits through your PENGALLAN account:

  • Enjoy discounts and offers only available to registered users
  • Be the first to know when new products and stock arrives
  • Request your return or exchange directly from your account
  • Gain access to your Wish List and Recommendations
  • Save your address and card details for faster shopping
  • Manage your account details, order history and email preferences and see order status.

 

How do I reset my password?

If you have forgotten your password, follow the 'Forgotten Password' instructions on the 'Customer Login' page. For security reasons we are unable to send your password via email.

 

What payment methods does Pengallan Accept?

We accept most major charge and credit cards including Visa, Mastercard, and American Express. 

You can also choose to ‘Pay with Amazon’. Simply click on the ‘Pay with Amazon’ button below the ‘CHECKOUT’ button in the “CART’, and you will be directed to the Amazon website to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to pengallan.com. Payment is only debited from your card at time of dispatch.

You can also choose to pay with PayPal. Simply click on the ‘PayPal Check out’ button below the ‘CHECKOUT’ button in the “CART’, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to pengallan.com. Payment is only debited from your card at time of dispatch.

Pengallan takes your personal online security seriously. We use the latest 256-SSL encryption technology to store and safely transmit your personal and credit card information through our systems to the credit card processing company. All credit card orders are processed through a secure checkout system provided by Shopify Ltd. For your safety and protection, the credit card processor will confirm that the billing address you provide matches the address on file with your credit card company, before accepting the payment.

 

How do I know what my size is?

Pengallan Slim-Fit Boxers are designed to correspond to traditional men’s pant sizes (28, 30, 32, 34, 36, 38). If you are between sizes, we suggest sizing down one size (e.g. if you are a pant size 33 you should select a size 32 in Pengallan Slim-Fit Boxers). Please visit the Slim-Fit Boxer’s Fit page for a detailed explanation.

Pengallan Leather Genius Gloves are designed to fit based on standard men's glove sizing (8.0, 8.5, 9.0, 9.5, 10.0). Please visit the Leather Genius Gloves’ Fit page for a detailed explanation.

Pengallan’s Serious Socks fit U.S. men’s shoe size 6-12.

Vintage & Designer Eyewear sizing varies based on style and brand. Dimensions for each pair can be found in the product descriptions on each individual product page.

 

How much does shipping cost?
Free Shipping
We offer free Ground Shipping (3 to 7 business days) to all locations in the contiguous United States.  Shipping rates for available delivery services for other locations are  provided on the “Shipping Method” page during the Checkout process.

Expedited Shipping

We offer expedited shipping from various carriers ranging from Ground to Next Day Air A.M. delivery.  Rates for available delivery services are provided on the “Shipping Method” page during the Checkout process.

International Shipping

We offer international shipping as well.  Rates for available international carriers and available services are provided on the “Shipping Method” page during the Checkout process.

 For more information regarding shipping, visit the Shipping Information page.

 

When will my order ship?

Before we can ship your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

All orders placed and accepted on U.S. business days, will ship within 24 hours, during which time your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for items to be shipped. Orders placed and accepted on weekends or U.S. Federal holidays, will be shipped on the next business day.

For more information regarding shipping, visit the Shipping Information page.

 

What is the policy on returns and exchanges?

Pengallan Slim-Fit Boxer’s Fit Guarantee

If after your first wash and dry you find the fit still not perfect, we will happily send you another pair in the size you believe would fit you better at NO ADDITIONAL COST TO YOU. Learn more about our Fit Guarantee by visiting our Fit Guarantee & Returns page.

For all other items purchased from the Pengallan website we will offer a refund or exchange (providing stock is available) on any unworn/unused goods (faulty or otherwise) within 30 days of the delivery date.

Purchase items must be returned in, or with their original packaging with their labels intact. The courier's documented delivery date will be used for the purposes of establishing all return or exchange eligibility, and is provided to you in your delivery confirmation email. Shipping for returns and exchanges within 30 days of the delivery date is free of charge. Learn more about our Returns Policy by visiting our Fit Guarantee & Returns page.

 

The item I want is out of stock in my size, when will it be back?

All Pengallan Slim-Fit Boxers are produced in limited editions, and will not be produced in that same fabric again. So do not hesitate to get the pair you desire today!

For other products please email service@pengallan.com and we will do our best to provide you with information regarding the restocking of out of stock items.

 

Where else can I buy Pengallan products?

Our items are offered exclusively on www.pengallan.com and from time-to-time at select boutiques; sign up for our mailing list for up-to-date notifications, events and information.

 

Is there a question we didn’t answer?

Email us at:

General inquiries: contact@pengallan.com

Order-related inquiries: service@pengallan.com

Press inquiries: press@pengallan.com

or

Call us at: 917.720.4970