FAQ

How do I contact Pengallan?

  • Email us, you will always receive a prompt and thoughtful response.
  • General inquiries, email: contact@pengallan.com
  • Order-related inquiries, email: service@pengallan.com
  • Press inquiries, email: press@pengallan.com

How do I know what my size is?

Pengallan Slim-Fit Boxers are designed to correspond to traditional men’s pant sizes: 30, 32, 34, etc.  If you are between sizes, we suggest sizing down one size (e.g. if you are a pant size 33 you should select a size 32 in Pengallan Slim-Fit Boxers).  Please visit our Fit page for a detailed explanation.

Pengallan Leather Genius Gloves are designed to fit based on standard men's glove sizing.  Please visit our Fit page for a detailed explanation.

How much does shipping cost?

  • All domestic ground shipping in the contiguous United States (3 to 7 business days) is free of charge via UPS Ground.
  • 2-day shipping (two business days) is approximately $20, subject to location & courier price changes.
  • Next-day air (next business day) is approximately $35, subject to location & courier price changes.
  • We do ship internationally, pricing varies based on country.  Please contact us for further information.

When will my order ship?

All orders placed on U.S. business days before 3:00 p.m. Eastern time will ship the same day. After 3:00 p.m., or on weekends/federal holidays, orders will be shipped the next business day. Once your items are on their way, you will receive an email confirmation with UPS tracking information.

What is the policy on returns and exchanges?

Please note that we have extended our returns policy for all items purchased as Christmas gifts until 13th January 2014.

We will offer a refund or exchange (if is stock available) on any unworn/unused goods (faulty or otherwise) within 30 days of the delivery date. You must return the goods to us - please try to return items in, or with their original packaging with their labels intact.  The courier's documented delivery date will be used for the purposes of establishing all return or exchange eligibility, and is provided to you in your delivery confirmation email.  Shipping for returns and exchanges within 30 days of the delivery date is free of charge.  Please, email us at service@pengallan.com and we'll provide you with a pre-paid return label.

The item I want is out of stock in my size, when will it be back?

All Pengallan Slim-Fit Boxers are produced in limited editions, and will not be produced in that same fabric again.  So do not hesitate to get the pair you desire today!  For other products please email service@pengallan.com and we will do our best to accommodate your request.

Where else can I buy Pengallan goods?

Our items are offered exclusively on www.pengallan.com and from time-to-time at select boutiques; sign up for our mailing list for up-to-date notifications, events and information.